Refund policy

Last updated: October 27, 2026

We want you and your dog to love what you get from SnugP. If something isn't right, here's how we fix it.

30-day returns

You have 30 days from the day your order is delivered to ask for a return. To be eligible, the item must be unused, clean, and in its original packaging.

How to start a return

Email us at snugp26@gmail.com with your order number and the reason for the return. We'll reply with the return address and instructions. Please don't send items back without contacting us first, because returns sent without approval can't be accepted.

Return shipping

The customer pays for return shipping, unless the item arrived damaged, defective, or wrong. We recommend a tracked shipping service, because we can't refund items that never reach us.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, including shipping. In most of these cases, you won't need to send the item back.

Refunds

Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to show it. Original shipping charges are not refunded, except for damaged, defective, or wrong items.

Exchanges

To swap a color or size, return the item for a refund and place a new order.

Cancellations

You can cancel an order for a full refund if it hasn't shipped yet. Email us as soon as possible. Once an order has shipped, it can't be canceled, but you can return it under this policy.

Questions

Email snugp26@gmail.com and we'll help.